Support
Let’s get your rescue moving.
Most issues have a quick, clear next step. If yours does not, email us and include your iPhone model, iOS version, and what happened—never send a sensitive photo.
App or analysis issue
Tell us where the loop stopped and any message shown on screen.
Email app supportPurchase issue
Restore access first. If it still fails, send the product name and error—never payment details.
Email purchase supportQuick answers
Frequently asked questions
Why is the camera unavailable?
Open iOS Settings → Apps → Fix This Dish → Camera and allow access. If you prefer, use the photo-library button; Apple’s system picker lets you choose a single photo.
Analysis is unavailable. What should I do?
Check your connection, then try again with the dish filling the frame in even light. Cloud analysis may also be temporarily unavailable. Your original photo remains available in the current rescue while the app is open.
What if the visual diagnosis is wrong?
On the result screen, choose “What do you taste?” Then pick Too salty, Flat, Heavy, Sharp, Too spicy, or Too dry. Your taste correction replaces the visual recommendation because the camera cannot taste.
Can it tell me whether food is safely cooked?
No. A photo cannot establish internal temperature, allergens, contamination, or safe doneness. Use a calibrated food thermometer and trusted food-safety guidance.
How do I restore Fix Pro?
Open the Fix Pro screen and tap Restore purchases while signed in to the Apple Account used for the original purchase. For Apple billing or refund questions, visit Apple billing support.
How do I cancel a subscription?
On iPhone, open Settings → your name → Subscriptions → Fix This Dish. Access continues until the end of the paid subscription period.
How do I remove my history?
Fix This Dish stores rescue history in its private app container. Deleting the app removes that local history, subject to iOS backup behavior. Delete shared or Photos copies separately.